Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

12.19.2018

Salon employee refers to Asian customer as "chinky eyes"

And then that salon employee got fired.



So you sit down in the salon chair to get your hair done... and get smacked in the head with some every day racism. That's what happened to an Asian woman who recently saw herself described as "chinky eyes" on a receipt at a Manhattan hair salon. Yup, the racial receipt. We know it well.

Briana Tae was getting her hair blown out at the Drybar in Murray Hill in anticipation of her upcoming nursing school pinning ceremony. But when she saw the receipt slip describing her service, she saw that under the category "Description" one of the employees had scrawled the derogatory slur to describe her.

"I'm sorry, what?" Tae wrote in a Facebook post, sharing a photo of the receipt. "I was the ONLY customer waiting with my friend and rather than describe me by my hair that was in a bun or by my black jacket or as a girl with a friend, I was described as a girl with chinky eyes."

3.18.2016

Woman says Virgin Atlantic staff did nothing after passenger called her a "f**king Chinese pig"

Now, Virgin Atlantic, feel the wrath of Chinese netizens.



Virgin is facing the wrath of Chinese netizens after a passenger on a recent Virgin Atlantic flight said she was racially abused by a white male passenger -- who called her, among other things, a "f**cking Chinese pig" -- then threatened with removal from the plane by a flight attendant after she reported the abuse.

Virgin trashed on social media over China racism claims

A Chinese passenger named Liu Wei says a white man called her racist names, including "you f**cking Chinese pig," after the boarded Virgin Atlantic Flight 250 from London Heathrow to Shanghai on March 1. But instead of receiving assistance from the cabin crew, they threatened to throw her off the flight.

Liu later recounted her experience in an angry post on Weibo, which went viral and gained the attention millions of Chinese readers, setting off an onslaught of outraged messages to Virgin Atlantic's social media accounts.

11.07.2014

Does Sephora have an Asian problem?

Customers with Asian names and/or Asian-origin email addresses say their accounts were blocked.



Thanks to the makeup savvy readers who sent this my way... This week, cosmetics megachain Sephora held a big sale for the top-tier customers of its loyalty program. Unfortunately, many reported that they were locked out of their accounts due to technical difficulties. But some Asian customers claim they were blocked from making purchases. Because they are Asian. Wait, what?

Big Sephora Sale Marred by Tech Issues, Accusations of Racism

The sale was only open to Sephora's "VIB" and "VIB Rouge" customers, who received 20% off and access to certain exclusive items. But according to this Reddit thread, the majority of people who reported getting blocked from making purchases were people with Asian names and/or Asian-origin email addresses.

9.15.2014

FedEx employee refers to package recipient as "Ching Chong"

Sorry, nobody here by that name. Also, you ought to be fired.



Not this again. Got word passed along to me about a recent racist incident involving a FedEx employee... In northern Virginia, a FedEx employee left a doortag regarding a package delivery to the residence of an Asian customer. In the space denoting the recipient's name, the delivery man wrote "Ching Chong Lee."

Oh, hell no.

Diana L., whose parents received the doortag, contacted customer service to inquire about the name on the package, and how exactly this happened. During the course of this attempted delivery, "Chang" somehow became "Ching Chong" -- a familiar racial slur we all know and love. This was not somebody's honest mistake.

4.18.2013

Customer sues CVS for "Ching Chong Lee" on racist receipt

I'm sure somebody thought they were being clever. That somebody needs to get fired.


Oh hell no. Not this again. The latest edition of Racist Receipts comes from New Jersey... And Asian American woman is suing a CVS Pharmacy, where an employee referred to her with a racial slur -- "Ching Chong Lee" -- on her receipt: N.J. woman sues CVS for $1M, saying worker used Asian slur on her receipt.

Hyun Lee was picking up photos being developed at a CVS in Egg Harbor City, when she noticed the racial slur on her receipt. Yes, "ching chong" is a racial slur. Ms. Lee's actual f$%king name was apparently too difficult to type in, so the employee took it upon themselves to use something more convenient.

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